As a guest at Jumeirah Marsa Al Arab, our policies are designed to enhance your stay and ensure the utmost comfort and convenience throughout. Please be aware of the following hotel policies.
In-room Decoration & Vendor Policy
All external vendors and in-room decorations require prior approval and must comply with the hotel’s standards; loose petals, adhesives, open flames, large signages and confetti are not permitted. The hotel reserves the right to remove unapproved setups. Any damages or additional cleaning will be charged to the guest’s final invoice.
Taxi/limosine services
Feel free to contact our Concierge Team at MAAreservations@jumeirah.com or telephone +971 4 540 8888 for further information and help.
Check-in
From 15:00
Check-out
Until 12:00 (late check-out is available for Jumeirah One Silver, Gold & Platinum Guests (Subject to availability).
Early arrivals and late departures
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the night prior to guarantee immediate access. Late departure options are subject to availability and may incur additional fees.
Guests with special needs
We have a number of support services to assist you further. Please contact our Concierge team for more details.
Pool access
As guests of Jumeirah Marsa Al Arab, an array of swimming pools across the Resort will be at your disposal.
Parking facilities
Valet parking is available 24/7 at your disposal.
Non-resident guests who do not present a validated parking ticket, will be charged a fee of AED 100.
Pets
For the comfort and safety of all guests, pets are not permitted.